Issues like this are why as an end-user I’ve just completely given up on contacting support at any company. It’s just layers and layers of bullshit that never end, and nobody that actually knows anything ever responds.
In fact, I work for a web development firm and this is exactly the case: support is offloaded to another department entirely and I never quite understood how they’re really addressing users’ concerns without really understanding the code itself.
I really have no clue what the solution is but yeah, shit is highly frustrating. In fact right now I have an entire log of my cable modem having 8 million “uncorrectables” per second but the after going through the fake “we’re sending a signal to your modem,” “now restart the modem” support lazily tells me the fault is mine for lot renting their shit hole modem.
Issues like this are why as an end-user I’ve just completely given up on contacting support at any company. It’s just layers and layers of bullshit that never end, and nobody that actually knows anything ever responds.
In fact, I work for a web development firm and this is exactly the case: support is offloaded to another department entirely and I never quite understood how they’re really addressing users’ concerns without really understanding the code itself.
I really have no clue what the solution is but yeah, shit is highly frustrating. In fact right now I have an entire log of my cable modem having 8 million “uncorrectables” per second but the after going through the fake “we’re sending a signal to your modem,” “now restart the modem” support lazily tells me the fault is mine for lot renting their shit hole modem.