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When it comes to custom keyboards, RGB is almost never a selling point and won’t raise the price.

That’s a shame. If you want a really solid board without going down the custom rabbit hole, I will always recommend Keychron. Their V series boards are really good for the price.

That definitely sounds like a PCB issue then. I’d say desolder those two switches and maybe one or two others just to check and try shorting the sockets on the PCB. If you still don’t get a signal and the switches definitely work then you’ll have to replace the PCB.

I’m not sure what Ducky is like with warranty or sending replacement parts but that seems like your only option apart from getting a new board.