Stupid questions don’t bother me as much when I can be assured they who are asking them at least made an attempt to figure it out on their own first.
You know, I kinda low-key hate this. I get why it’s your thing because I’ve also worked various retail and service/hospitality jobs, but still. I usually go out of my way to avoid having to talk to employees, but sometimes I don’t have the time, or my pain flares up and I lack mental energy to do that. In especially the latter case, which is getting more frequent, I just ask someone rather than spending 45 minutes looking with pain-glazed eyes that pass right over what I’m looking for. Same thing if I go to huge places I don’t normally go to. It’s absolutely, no question, a gigantic waste of my time to even try to figure it out rather than just ask someone who works there to look up where it is and point for me, 3 minutes tops. They don’t know where it is either, what hope do I have to guess right?
This is one of those “you don’t really know what someone is dealing with/has experience with” things. And it sucks on both ends, but at least from my experience in those roles, it helps to remember that retailers of all types have a nasty habit of changing store layouts periodically with the specific goal of making regular/frequent customers wander around looking for things they used to be able to find, just so they can briefly make more money on impulse purchases. They’ve even done studies to see how often people are willing to tolerate these layout changes so they can maximize it further. Maybe retailers shouldn’t keep forcing customers to use their whole brain (remapping, which will take multiple trips at full brain power. The effort also fatigues a person, which reduces willpower to resist impulse buys) for what should be a minimal-brain activity (routine habits exist to decrease mental load), and you wouldn’t have people who don’t want to further engage their brain just to find the pie crusts that used to be right here, damnit. The frequency with which they do this encourages people to just ask rather than look because it happens so much they’ve learned it’s probably not worth the effort. A form of learned-helplessness.
I can feel the overwhelm set in whenever I walk into a store to discover a changed layout, sometimes months after it happened. Half the time I just leave because I’m not prepared for that much effort, and I have the luxury to do so because I’m the only one impacted. If I had kids to feed or something the entire equation shifts dramatically, and I’d be in there, zombied, asking annoying questions.
Horizon zero dawn future coming sooner than anticipated.