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![](https://lemmy.ml/pictrs/image/d3d059e3-fa3d-45af-ac93-ac894beba378.png)
This had already gone past the first level “customer service” level to the 2nd level “technical support” team who sat on it for a couple of weeks, they’ve apparently now escalated it again and they’re waiting for their “network team” to take a look at it.
I’ve basically lost all hope with them at this point.
I’m in the UK, we have a system for switching ISPs that is apparently relatively painless so I’ve started that process but it’s apparently going to be another 2 weeks before the switch can happen :(