That is your opinion. I sometimes prefer a video over a long text. Everyone has their own preference.

They will offer it as an optional service and charge you for it. So yes they use it.

I started dating at age 30, met my wife when I was 35 and we’re still married now 8 years later. My father-in-law met his girlfriend when he was 50 and they’re still together now 15 years later.