So to preface, I only really use doordash when I’m sick and I want to get food without spreading whatever I have. So I don’t open the app much. I just noticed that dominos is on the doordash app in my area. Why in the world would anyone ever doordash a dominos pizza when they already do delivery anyways? That just seems like a great way to burn a bunch of extra money for a worse service.
If I order on Doordash and my order arrives with missing items, all I have to do is press like 2 buttons to get refunded. The one time I ordered directly from the store, they forgot my sandwich, and now I’m on the phone for 10 minutes trying to figure out how to get my money back.
For this reason, I will always order via Doordash instead of directly through the restaurant.
I wonder what that kind of quick response from Uber ends up costing restaurants and drivers in the long run. There are fraudulent claims to consider, but even when real mistakes are made, Uber has no way of knowing whether the order was complete when it was picked up. Probably makes it hard for restaurants to troubleshoot if there’s been a real error, because they don’t know that driver, so they can assume the driver is at fault and move on. I wonder jf Uber takes the refund out of its own slice or punishes both the restaurant and the driver?
(This is in no way about you and your refund, I’m just interested in how the policy ultimately affects quality in restaurant delivery.)
Now that I think of it, if you mark an item as missing, Doordash asks if your bag was sealed when it arrived. It’s not a perfect system, but I guess that can help narrow down who’s at fault.
Yep. 9 times out of 10 Uber will refund me basically instantly, and I don’t have to talk to anyone. I’m able to put in complex delivery instructions, put a pin on a map where it needs to be delivered, and even provide photos of where I want my stuff dropped off. I don’t get that elsewhere, and nobody seems to be able to find my apartment without any of it.
jesus, what kind of service are you guys running where you live? if i had a customer demanding refunds so frequently they can make a 9 out of 10 statistic, they would already be on a blacklist…
If I used a service that messed up my orders frequently enough to make such a statistic, I’d stop using that service.
How does Doordash have any control over the restaurant messing up my order?
The driver could check that all of the stuff is there before bringing it to you. At the end of the day why should I care more about how the mistake happens than that it happens?
I get what you’re saying, but usually the bag is sealed from the restaurant with a sticker. The driver is not able to check the items.
Yeah, I see what you’re saying as well. I’m coming from the perspective of having worked at a chain pizza place for 6 years in the past and seeing drivers double check orders before leaving and sometimes having to drive back to deliver something they missed. I feel like that should be a reasonable expectation for Doordash drivers, but then the bag is sealed, presumably to keep the driver from messing with/eating the food, which also seems like a negative to me. If they can’t be trusted not to eat my food, how can I trust them to deliver it?
Keep in mind this includes refunds for small, individual items in the order (like a sauce packet or missing drink). It’s nice to get a few bucks back if something was forgotten. I’ve only fully refunded my order like once.